FAQ


General

To get in touch with our customer service team, you can:

  • Call us at 833-465-8265
  • Use the form on our Contact Us page.

Our customer service hours are Monday to Friday, 8:00 AM - 5:00 PM CST. We are closed on weekends.

We aim to respond to all inquiries within 24 hours. During high-volume periods, response times may be slightly longer. Rest assured, we are dedicated to addressing your concerns as promptly as possible.

Payment Options

We offer various convenient payment methods to suit your needs:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover are accepted.
  • PayPal: Choose PayPal during checkout for a secure payment experience.
  • Affirm: Pay in installments with Affirm. Select Affirm at checkout to complete a simple application for instant financing.
  • ACH Payments and Wire Transfers: Contact us at sales@tanksupplydepot.com for instructions and details on processing these payments.
  • Check or Money Order: Make checks payable to Tank Supply Depot and follow the provided instructions. Note that processing may take longer for these methods.

To unsubscribe from our communications, email us at info@tanksupplydepot.com with your request.

Returns

If you need to return a product, follow these steps for a smooth process:

  1. Review Our Return Policy:
    Familiarize yourself with our return policy, which outlines eligibility, timeframes, and requirements. Contact returns@tanksupplydepot.com for more information.

  2. Check Eligibility:
    Ensure your product meets the return criteria, such as timeframe, condition, and any exclusions listed in our policy.

  3. Contact Customer Service:
    Initiate a return by contacting us at returns@tanksupplydepot.com or calling 833-465-8265. Provide your order number, details of the item(s) to be returned, and the reason for the return.

  4. Follow Return Instructions:
    Our team will provide detailed return instructions, including any required authorization or shipping labels. You may be responsible for return shipping costs.

  5. Package and Ship:
    Securely package the item(s), including original accessories or packaging, and attach any provided shipping labels.

  6. Track Return and Refund:
    Track the shipment to ensure it reaches us. Refund processing typically occurs within 5-7 business days after the return is received and approved.

For exchanges or further assistance, contact us at returns@tanksupplydepot.com or call 833-465-8265.

Cancellations

To cancel or modify an order, please contact sales@tanksupplydepot.com or call 833-465-8265 as soon as possible. Custom orders cannot be canceled or modified once manufacturing begins.

Warranty

To file a warranty claim:

  1. Gather Documentation:
    Collect your order number, product details, and a description of the issue. Photos or videos are helpful.

  2. Contact Us:
    Reach out to sales@tanksupplydepot.com or call 833-465-8265 with the necessary details.

  3. Follow Instructions:
    Our team will guide you through the claim process, which may include additional documentation or returning the product.

Claims are processed based on the manufacturer’s warranty terms. For further details, contact sales@tanksupplydepot.com.

Damages or Missing Items

If your product arrives damaged or defective:

  1. Inspect Upon Delivery:
    Check the item with the carrier present. Document any damage with photographs.

  2. Report Immediately:
    Email returns@tanksupplydepot.com or call 833-465-8265 within 24 hours of delivery. Include your order number and photos of the damage.

  3. Retain Product:
    Do not dispose of the product until instructed, as it may need further inspection.

Tracking

Once your order ships, you’ll receive a tracking email. Alternatively, log into your account on Tank Supply Depot and view your tracking details under “My Orders.”

Delivery

Upon delivery:

  1. Inspect the Product:
    Check for visible damage before the driver leaves.

  2. Document Issues:
    Take photos of any visible damage and note it on the delivery receipt.

  3. Contact Us:
    Report damage immediately to returns@tanksupplydepot.com or call 833-465-8265 for further assistance.

If the product is wrapped, unwrap it for a thorough inspection. Contact us within 3 business days if hidden damage is found.

For additional questions, contact our team at info@tanksupplydepot.com or 833-465-8265. We’re here to assist